Helpline Awards 2019 – tips for your entry

Annika Howard

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people's lives.

If you’re considering submitting a nomination for one of this year’s three award categories we’ve put together some helpful hints and tips to make sure that you’re presenting the judges with your best nomination.

The categories

This year, there are three categories:

  • Helpline of the Year - This award recognises helplines who have made a significant contribution to the sector and the wellbeing of service users.
  • Helpline Employee of the Year - This award celebrates full-time, temporary and part-time paid staff who go above and beyond their job description.
  • Helpline Volunteer of the Year - This award celebrates the contribution made by full-time or part-time helpline volunteers.

The nominations are assessed by an independent panel of judges.

Ask for help

Why not ask your supporters and people who have used your service to nominate your helpline for the Helpline of the Year Award? It’s a great way to show their support for your service. Ask your staff and volunteers to nominate each other – spread the word.

Remember the word count

Submissions are limited to 250 words. Don’t miss out on being shortlisted by submitting a nomination that is way over the word count. Why not type it out in a Word document first so you can check the word count?

Fresh pair of eyes

If you do choose to type your nomination out in Word first, ask someone else to read it or come back to it later yourself. A fresh pair of eyes can help you remember important details that could make the difference between being shortlisted by the judges and just missing out.


Make sure you get your nominations in on time. You must submit your nomination by 17:00 on Friday 13 September. Remember, you can submit as many nominations as you like – there’s no limit!

Submit your award-winning nomination now

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