Ray has worked in social housing for over 30 years in a variety of management roles for both local authorities and charitable housing associations. He also served for five years as a housing association board member and worked as a housing consultant and Audit Commission Housing Inspector. In these last roles he specialised in business improvement in a number of different areas including customer service. Ray is currently the Head of Operations for the International Seafarers' Welfare and Assistance Network (ISWAN) an international charity that promotes the welfare of seafarers on a global basis. ISWAN also operates a 24 hour per day, 365 day per year, multilingual, multi-channel, free, helpline for seafarers and their families who want help or advice for any kind of a problem.