Ray has worked in social housing for over 30 years in a variety of management roles for both local authorities and charitable housing associations. He also served for five years as a housing association board member and worked as a housing consultant and Audit Commission Housing Inspector. In these last roles he specialised in business improvement in a number of different areas including customer service. Ray is currently the Head of Operations for the International Seafarersâ€™ Welfare and Assistance Network (ISWAN) an international charity that promotes the welfare of seafarers on a global basis. ISWAN also operates a 24 hour per day, 365 day per year, multilingual, multi-channel, free, helpline for seafarers and their families who want help or advice for any kind of a problem.