Peter Chidwick

Peter Chidwick

The first part of Peter’s career was within the commercial sector and spanned 25 years working for financial services organisations. Culminating as contact centre manager, Peter acquired experience in operations, productivity and change management positions as well as a broad range of customer facing sales and service roles. He has a Diploma in Operational Management and qualified as an Associate of the Chartered Institute of Financial Services.

Peter has now worked in the non-profit sector since 2005. He was the first member of staff employed by Mental Health Helplines Partnership, one of the organisations which went on to form Helplines Partnership. Initially as Project Manager, and then in a variety of roles as the charity itself developed, Peter has been involved with the development and implementation of the majority of the services offered by Helplines Partnership today.

Posts by Peter

Social phone tariffs for people on low incomes

Helplines Partnership (HLP) has long advocated on the importance of access to affordable telecoms, particularly for vulnerable people. It’s one of the reasons behind our work to offer and maintain the Helplines Freephone Range (HFR) of affordable confidential numbers for helpline providers. Through its work with Ofcom, Helplines Partnership (HLP)… Read More

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Changes to Data Protection Law

In May 2016 we blogged about forthcoming changes to Data Protection Law as a result of the EU General Data Protection Regulation (EU GDPR). This Regulation will include: New rules regarding the consent to use personal data. New requirements for Privacy by Design, where privacy considerations are built to align protections… Read More

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New Chair of Helplines Partnership

Sophie Andrews, Chief Executive of The Silver Line, appointed Chair of Helplines Partnership Sophie is Chief Executive of The Silver Line, the free confidential helpline for older people, a role she will continue alongside her commitments as Chair of HLP. Sophie has more than 25 years’ experience in senior management… Read More

Repeat Service Users - the impact on helplines

Research conducted by Helplines Partnership with members establishes the impact of repeat contacts by service users on helpline resources. Almost ¾ of respondents considered that this affected the day to day running of their service. Some helplines reported that the same service users might contact them for the same reasons… Read More

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Managing risks inherent in our sector

bss, provider of outsourced telephone services to a variety of helplines was recently placed in Administration. Some services have already been curtailed and the skeleton support that has been maintained for others will cease on 14th August unless buyers can be found. Helplines Partnership recently held a summit for affected… Read More

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