Nicola James

Nicola James

Nicola joined Helplines Partnership in 2005 as administrator to the Project Manager. Through this role, she gained wide experience in all aspects of the charity, developing a particular interest in working with the members and facilitating member conferences. In the past, Nicola has worked for various Councils and commercial organisations developing systems, delivering training and implementing IT projects.

Posts by Nicola

More accessibility for vulnerable people over the festive period

Read how one of our members is increasing accessibility for people needing help and support over the Christmas holidays. The helpline will be open longer to provide that vital lifeline for those in need. The Staffordshire Mental Health Helpline, a free and confidential telephone service that offers support to people… Read More

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What does mean for your helpline?

The NHS has been collecting useful information about care and treatment provided in hospitals for some time, but hasn’t been collecting enough information about the care provided in places such as care homes, community services and GP practices. This means no-one really knows how well all the different parts of… Read More

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Helplines and free to caller numbers

Regular readers of this blog will know that a major area of work for Helplines Partnership has been seeking to minimise the impact that the non-geographic numbering changes will have on helplines’ capability to continue to be able to afford to stay on free to caller number ranges. You can… Read More

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Our first Helpline Awards were spectacular!

If you read my blog before the Helpline Awards ceremony on 7 November 2014, you know it was full of excitement and eager anticipation as the day approached. Through the awards, we wanted to celebrate and show everyone how valuable helplines really are. We had an excellent response and I… Read More

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Helplines Are Here

This year Helplines Partnership celebrates 25 years of support to helplines and the wider communities they support across UK society at large. Helpline staff and volunteers are the last resort and sometimes the first and only resort for people in need.  Occasionally, these needs are simple, a piece of information… Read More

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