Mega has worked for over 10 years in the voluntary sector, namely within the domestic and sexual violence and abuse field and also has experience in volunteer management. She has managed, developed and led the specialist domestic and sexual violence helpline and crisis intervention teams. Mega is a professional and accredited trainer, specialising in designing and delivering domestic and sexual abuse, stalking and harassment, honour-based violence and child sexual exploitation training. She is also a telephone befriending volunteer for a national organisation supporting Parents Against Child Exploitation (PACE). In her current role as Trainer and Assessor for Helplines Partnership, Mega is using her experience within the helpline and voluntary sector to support helpline services in development, training and achieving the Helplines Standard accreditation.