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Helplines Partnership

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Where would you go if it were happening to you?

Helplines Partnership annually holds the Helpline Awards to recognise the excellent work helplines do for people who need help and support. I asked one of our Helpline Award judges, Emily Hodge, Coach Therapy Support to tell us about her experience of the process and making those tricky final decisions. Here’s… Read More

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More accessibility for vulnerable people over the festive period

Read how one of our members is increasing accessibility for people needing help and support over the Christmas holidays. The helpline will be open longer to provide that vital lifeline for those in need. The Staffordshire Mental Health Helpline, a free and confidential telephone service that offers support to people… Read More

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Cass Business School launches Leadership development programme for advice sector

Free places available for senior sector staff thanks to grants from The Baring Foundation and J Paul Getty Jnr Charitable Trust Cass Business School, part of City University, has launched a new free leadership development programme designed specifically for senior leaders in the advice sector. The programme not only seeks… Read More

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Helplines plan to invest more in technology to meet growing demand

80% of helplines surveyed expect demand to go up in the next 2-3 years Connect Assist has released some interesting research on charity helplines surveying over 100 charities in January this year. Of these, 81% had a helpline, with the vast majority of these providing advice, information and signposting. An… Read More

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Data Protection Law changes are coming

Helplines, charities and other organisations will need to be ready for 2018 when Data Protection Law changes come into effect. The General Data Protection Regulation will be become law in 2018 across 28 EU member states and the UK regulator has called for organisations to begin their preparations for these… Read More

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