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Helplines going digital: what it means to be a finalist at this year's Digital Leader Awards

Being a finalist in the Non-Government Organisation (NGO) category of this year’s Digital Leaders Awards is, without doubt, a great honour for Helplines Partnership and its members.  The Awards are given – on the basis of nomination and open voting – by “Digital by Default News” which supports networking and… Read More

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Talking seriously about loneliness

Loneliness kills people and communities. Helplines have a critical strategic role to play. People who are lonely can die younger. An international study looked at more than 44,000 people with heart disease in a range of countries. It found that people with heart disease who live alone tend to die… Read More

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Say goodbye to 0500

Ofcom have announced that as expected the 0500 number range will be phased out over the next three years. Their research found that the number range is not well recognised among consumers and has been declining in popularity since the 0800 range was introduced in the mid 1980’s. 0500 numbers… Read More

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Changes to 084/087 numbers will have a limited impact on the not-for-profit helplines sector

The rules have changed regarding the use of certain numbers, but the impact on helplines providing advice or emotional support is likely to be minimal in most circumstances. New rules affecting numbers beginning with 084 and 087 have come in following changes to European legislation. Organisations and businesses that use… Read More

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New Ofcom Guides on nuisance calls for vulnerable callers

Nuisance calls are a big problem. Ofcom research has shown that four in five participants (84%) received at least one unwanted call a month, and that 81% of these calls are seen as ‘annoying’ and 9% as distressing. Most calls are about PPI, but can also be about insurance, home… Read More

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