Emma has worked with helplines for 13 years. She started as volunteer with the Samaritans and then worked with Missing People, the MS Society and more recently Turn2us. She has run, led and innovated helpline teams and services from an operational and strategic perspective. Emma is passionate about equality and upholds inclusivity for marginalised groups: those that identify as an ethnic minority, having a disability, having mental health and/or physical health challenges or people from the LGBTQIA community. Emma is as Professional Therapist providing Counselling and Talking Therapy privately. She also works for Citizens Advice as a regional Program Lead for a project helping people with the welfare benefit Universal Credit. Emma has a BSc in Psychology, an MSc in Therapeutic Counselling and is a registered member of the British Association for Counselling and Psychotherapy (BACP).