Which organisation do you work for and what is your role?
I work for Unlock as Advice Manager
What inspires you?
My day job involves overseeing the Unlock helpline which provides information, advice and support to people with a criminal record. Every day I hear from people who’ve been treated unfairly, often because of something they did many years ago. This is compounded by the fact that they then struggle to find non-judgmental, professional help when they need it.
I know that the Unlock helpline, like many other helplines, offer the confidential and impartial support and advice that people need when faced with these problems. Knowing that our helpline can reassure and reduce a caller’s fears or help them to access help from other organisations is what gives me the motivation to get up in the morning.
How would you like to make a difference?
I’d like to use my skills and experience in whatever way I can to help Helplines Partnership continue their work in increasing the recognition and sustainability of the helpline sector.
What motivated you to become a Helplines Partnership Trustee?
Unlock has been a member of the HLP for many years and I’ve been lucky enough to attend several Helplines Partnership conferences which resulted in Unlock winning an award in 2014 for best use of innovative technology and a ‘star member’ award in 2019.
I’ve been considering applying for a trustee role for a little while and when I became aware that they were recruiting trustees it seemed the ideal fit not least because although I was a novice trustee I did have some experience of running a helpline which made me think that I may be able to bring some skills/experience to the board.
Trustee since: 10 February 2020