Annika Howard

What do you enjoy most about your role?
The variety of things I get to do in it and the opportunity to learn about and share the work of organisations that, in many cases, can be life-changing for the people they work with.

How would you like to make a difference?
To help get the message out there that if you, or someone you know, needs help, advice or information when you are ready to talk there are organisations that can help.

What are your top 3 values?
1. Learning – It’s so important to me to keep learning, investigating, asking questions and being curious.
2. Kindness – Thinking about how I do what I do if there is a kind way to do it always do it that way. There’s no need for nastiness.
3. Stability – To strive to achieve it and provide it.

Joined the Helplines Partnership team: 9 January 2018

Posts by Annika

The impact of Covid-19 on helplines – April to June 2020

By Annika Howard

1st Jul 2020

Woman wearing face mask against a dark background

Over the past three months, from April to June, we have asked Helplines Partnership members about the impact of Covid-19 on their organisation and service. We’ve produced a short summary report with some of the qualitative and quantitative data we’ve gathered over the last three months. Capturing snapshots of the… Read More

A New Social Contract for a mentally healthier society

By Annika Howard

28th Jun 2020

A New Social Contract for a mentally healthier society

We’re proud to be part of a major coalition that has written to the Prime Minister, Boris Johnson, calling on the government to work with us to establish a Mental Health Renewal plan in response to Covid19. As a group of 50 voluntary and social sector organisations, we have come… Read More

Antibiotic Research UK – Together we can save modern medicine

By Annika Howard

18th Jun 2020

Together we can save modern medicine - Coronavirus opens the door to secondary bacterial infections

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline. What is Antibiotic Resistance? We all know the value of antibiotics… Read More

Tags: Antibiotic Research, Antibiotics, Health, Health Conditions, Helpline, Infections, secondary bacterial infections, support

Safeguarding for helplines – toolkit and tips

By Annika Howard

18th May 2020

Safeguarding for Helplines | Teenage girl lying on bed looking at her phone

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever. No matter what type of service you deliver, helpline, webchat, listening service or telephone befriending service,… Read More

Tags: Adults at risk of harm, Befriending Service, Helpline, safeguarding, Safeguarding Policy, telephone befriending, Toolkit

Homeworking for helplines – toolkit and tips

By Annika Howard

11th May 2020

Homeworking for Helplines Toolkit - Young woman sat at a table with earphones in working at a laptop

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to… Read More

Tags: Helpline, Helpline Teams, Homeworkers, Homeworking, Managing a Helpline, Remote Work, remote working, self-care, wellbeing

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