Annika Howard

What do you enjoy most about your role?
The variety of things I get to do in it and the opportunity to learn about and share the work of organisations that, in many cases, can be life-changing for the people they work with.

How would you like to make a difference?
To help get the message out there that if you, or someone you know, needs help, advice or information when you are ready to talk there are organisations that can help.

What are your top 3 values?
1. Learning – It’s so important to me to keep learning, investigating, asking questions and being curious.
2. Kindness – Thinking about how I do what I do if there is a kind way to do it always do it that way. There’s no need for nastiness.
3. Stability – To strive to achieve it and provide it.

Joined the Helplines Partnership team: 9 January 2018

Posts by Annika

Five-year helpline upgrade in five months

By Annika Howard

25th Nov 2020

Female lying on bed with mobile in hands

At this year’s Helplines Partnership AGM, our first-ever virtual AGM, we heard from Lydia Okroj and Zara Gilmour, in our member showcase. They shared how, as Scotland’s Domestic Abuse and Forced Marriage Helpline they have responded to the pandemic, brought in huge helpline infrastructure changes and support their staff team’s… Read More

Tags: domestic abuse, forced marriage, Helpline, Helpline Tech, wellbeing, Women’s Aid

Safeguarding, lockdown and helplines

By Annika Howard

18th Nov 2020

Woman with laptop and man on phone sitting on the floor

Helplines Partnership’s Director of Operations, Gemma Khairi talks about safeguarding, what it means for helplines and how now as many face-to-face services are suspended it is even more important to be alert. Safeguarding is everyone’s responsibility and a basic human right – if you see signs or indicators, you a… Read More

Tags: Adults at risk of harm, Covid19, lockdown, safeguarding, Safeguarding Policy, vulnerable

Trustees’ Week – meet the Helplines Partnership Trustees

By Annika Howard

2nd Nov 2020

Black and white photograph of 7 clasped hands

Trustee week recognises and celebrates the key role that trustees play in the governance and leadership of charities, volunteering their time and working together to lead the organisation and decide how it is run. We would like to introduce you to our Board and explain a little more about why they chose to become Helplines Partnership Trustees. What motivated you to become a Helplines Partnership Trustee? Karen… Read More

Tags: Board, Charity Governance, Charity Leadership, helplines, Trustee, Trustees, volunteering, volunteers

Who would change a charity’s name in a pandemic?

By Annika Howard

26th Oct 2020

Toilet roll on pale wooden background unrolled with a face mask on it.

We talked Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer. ‘PostScript360’ Just as we had officially registered our new name with Companies House and Charity Commission, along came COVID 19! Changing a… Read More

Tags: anxiety, Communications Technology, GP, Helpline, Helpline Technology, helpline workers, Prescription Drugs, remote working, Substance Abuse, Tranquillisers

Make the most of your data with free statistical help

By Annika Howard

23rd Oct 2020

Lady sat at laptop looking at the screen with figures on it

The Royal Statistical Society’s Statisticians for Society programme connects third sector organisations with professional statisticians who can provide expert help with collecting, analysing and presenting data. They provide statistical support at no cost to UK charities and other third sector organisations with an annual income of less than £500,000. Demonstrate… Read More

Tags: helpline impact, Helpline Statistics, impact, measuring impact, volunteers

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